Met expectations with quick response each time I extended my rental. Accounting error on final invoice but was quickly rectified. I would recommend them tp friends & family.

From pick up to delivery the staff at Big Steel box (customer service, drivers and staff at the yard in Langley) were helpful, pleasant and professional. Thanks for your help.

Big Steel Box Review by Rick Gerhart The move was from Kitchener Ontario to Ladymith B.C. on Victoria Island. The final bill was $10,250 which includes last minute help required in Ladysmith to finalize the delivery. All the administration, employees and subcontractors of BSB were pretty nice and polite to interact with. The big question is how did the move go? Well not as expected. The BSB arrived in Kitchener & was picked up two weeks later as expected. The unit was clean and in good condition inside and out with only a few signs of previous use. Things only started to go south in BC. The container arrived early at the depo just 5 klm from our new residence in Ladysmith, but due to a lift break down at the depo, the delivery of the container was delayed, management at the depo offered to cover a motel stay until the problem was rectified, my wife and I didn’t feel that was necessary, but would appreciate a little compensation at the end. One problem leading to another we camped out in an empty house for about a week. Finally after long weekends and statutory holidays the container arrived but not for long! More bad news… the container could not be unloaded because the driver felt the ground was not level enough for a safe delivery and it could not be left on the side of the road as we did not have a permit. Attempt #2 took a weekend and couple days more… we hired a crew to deliver, unload and return the container all in about 4 hours. This crew had a small more maneuverable truck and stated they could have left the container first time around. Well maybe, we will never know! All the drivers we met where subcontractors and not employees of BSB so playing the safety card is always a good bet. Would I do it again? Do I have anything worth $10,250 or should I have spent another $2000 and had it moved? or would that brought surprises of its own? Some how selling everything and starting clean sounds pretty appealing. Did we receive any compensation because of the broken lift truck? Not yet! Would I use Big Steel Box again? YES