At BigSteelBox, our values inspire us to deliver an exceptional customer experience. We aim to provide the best possible moving and storage experience by reducing our customers' efforts, owning their problems and giving more than they expect.
Our passion to deliver an exceptional customer experience is driven by a set of values that define us as an organization and guide the relationships we strive to have with our customers.
We Love our Family
We care for each other. We celebrate each other's successes and when someone is struggling we lend a hand. We push each other to be the best we can be and we're quick to forgive. Simply stated, we love one another. This is the heart of BigSteelBox and we will fight to protect it.
We Genuinely Care for People
Our customers are real people with busy lives. By listening to them and understanding their needs, we strive to deliver the right solution. We are fair, we are kind, and we look for opportunities to show compassion.
We are Passionately Driven to be Better
We love what we do and are passionate about using our strengths to advance all aspects of our business. We recognize areas for improvement, make necessary adjustments, and learn by measuring the outcomes. We're not tied to our own ideas and we embrace decisions made for the greater good.
We are People of Character
Our business is built on a foundation of trust. We honour our commitments, communicate with transparency, and never compromise our integrity.
We are Here to do Good
We are blessed. We are grateful for what we have and feel a responsibility to leverage our resources to help where we can.
We Have Fun
Having fun is part of who we are and laughter comes naturally to us. It bubbles to the surface in our interactions with each other and those we do business with. It helps us learn, fosters creativity and strengthens our relationships.
Our company has been built around the idea that a BigSteelBox is a better way to move and store stuff. By bringing the storage to the customer we have eliminated some of the most stressful aspects of moving and storage. However, providing a more convenient solution is only part of our success.
Since starting as a family owned business in 1999, BigSteelBox has maintained its service-related values even as we expanded across Canada. While the company has been built on a simple model, we recognize that the marketplace is always changing and that we need to consistently deliver quality products and innovative services to be successful.
Today we have more locations across Canada than any mobile storage company, and we've expanded our products and services through the creation of BigSteelBox Structures, where we're leading the way in modifying shipping containers and designing and constructing modular buildings and workforce housing.
Safety in the workplace is also a priority for BigSteelBox, and we understand that creating a culture of safety is more than just developing policies and procedures. That's why we've partnered with St. John's Ambulance to make sure that we are following best practices when it comes to work place safety at each of our Stores, everyday.
We invite you to contact us with any questions you have about our products and services. Whether you’re renting, buying, or modifying, we guarantee your complete satisfaction with your BigSteelBox.