Frequently Asked Questions about How to Get Pricing and Book a BigSteelBox Moving and Storage Container

We know that moving is usually a major event in our customers’ lives, and they often have a lot of questions throughout the process. We’ve helped thousands of people move over the years so we know you’ll have different questions before your move, during your move, and after your move.

At BigSteelBox, it’s our goal to make moving and storage feel better. This means answering our customers’ questions as quickly as possible, and ideally before they even have to ask us!

If you’re in the early stages of planning your move and you’re researching the pricing and booking process of different moving companies, we know these FAQs will help you out.

Here are the most frequently asked questions we get about how to get pricing and how to book a BigSteelBox moving and storage container:

How do I rent a moving or storage container?

You have a couple options to get a quote and book a BigSteelBox. You can give us a call at 1-800-373-1187 or get a quote online.

If you choose to get a quote online, you’ll have the option to complete your order through our customer portal. If you don’t finish the order online, one of our Storage Consultants will follow up by phone or email, usually within 1 business day.

To begin the rental process, you will need to provide us with a valid Visa or Mastercard, or Visa or Mastercard Debit, and you will need to fill out a rental agreement. Once this is done, we will schedule the delivery of your BigSteelBox for a time that works for you.

Can I order a moving or storage container online?

Yes! We’re happy to provide online ordering through our customer portal. You can request a quote and complete your order for most services, all online and at your convenience.

Once your order is placed, you’ll receive a confirmation email, and one of our Storage Consultants may follow up to confirm details or answer any questions (usually within 1 business day). If you prefer, you can still call us directly at 1-800-373-1187 and we’ll be happy to assist you over the phone.

What types of payment options do you accept?

We accept Visa, Mastercard, Visa Debit and Mastercard Debit.

If I rent a container part way through the month will I only pay half the monthly rental fee?

One of our core values is reducing the stress on our customers. To help avoid rushing to meet deadlines and timeframes, our containers are rented month to month, and your rental month begins the day you receive your BigSteelBox.

Your quote will include the first month’s rent of your container. We do not pro-rate rental rates if you return your BigSteelBox before the end of the 1-month rental term.

What is your rental cancellation policy?

If your plans change and you no longer need to rent a moving or storage container, there is no charge to cancel your order as long as you cancel one business day (24 business hours) before your delivery is scheduled. Just call us at 1-800-373-1187 as soon as possible to make this change.

Do you offer rent to own, or lease options for containers?

We do not offer rent to own or lease options directly at this time. There are, however, third parties that offer these services. If you’re wondering what the best option for you would be, please give us a call at 1-800-373-1187 and we’ll be happy to help.

What size moving container will I need?

There are a lot of variables, but in most cases you can move the contents (excluding appliances) of a 2 to 4 bedroom home in one 20′ BigSteelBox. Homes with more than 4 bedrooms will usually require an additional 10′ or 20′ container.

Learn more about how to choose the right size BigSteelBox for your moving and storage needs.

How do I buy a shipping container?

BigSteelBox sells new and used shipping containers. You can pay by Visa or Mastercard or by certified cheque. Our availability of shipping containers for sale varies based on location, so contact the BigSteelBox store nearest you to find out what we have available for sale.

You can call and order by phone, order online through our customer portal. Or, you can come down to your nearest BigSteelBox store to pick out your container and make arrangements for delivery.

Have a question we didn’t answer here? Find answers to more FAQs, or give us a call at 1-800-373-1187 and we’ll be happy to help!