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Very very happy I used bigsteelbox for my recent move across the country. The customer support was top notch and always available when I had questions. The team remained flexible when the timing of my circumstances shifted. And most importantly, all my belongings made it to our new home in perfect condition. Thank you again!

BIG STEEL! BIG SERVICE! BIG APPRECIATION! Thank you to the team. My Experience,the best ever. Great price, great service. Whether it's a drop in the yard so I can access it, or delivered to my home for unloading. No pain! Pricing,,,Better then PODS! THANK YOU OH YEAH,,,The drivers were amazing, polite, friendly!

Update Sep 18, 2025 Thank you very much for taking my feedback seriously. The supervisor of the company reach out (Ryan and Aria - sorry if I spell your name incorrectly) to ask and check up on the issue. Even the manager actually send out an email prior to Ryan contacting me the next day. Ryan listen and actually came up with a resolution and re-credit partial of the amount back. Company response to the issue is professional and attentive. Once again thank you for listen to the feedback of your customer, and try to come up with a resolution. I would continue to recommend the company to family and friends. Just one thing would be make sure to ask for a full breakdown of the whole trip and process. Sometimes people miss things. We are all human. ————————————————— September 17, 2025 Originally I’m very happy with Big Steel Box. But I am disappointed with the final process. When I got the final bill, shock is an understatement. Despite I explain and told the rep at the beginning. Despite I told them that I am moving from Paris, ON to Mississauga, ON at the very beginning. Initially I am okay with all of the cost, I just never aware and also don’t understand how it cost $350 one way from Paris yard to Mississauga address. Then another $95 back from Mississauga to Paris yard (this I get). Fees of delivery break down: $75 to drop off empty bin $75 to pick up loaded bin to storage $350 to drop off a loaded bin from storage to Mississauga address. $95 to pick up an empty bin from Mississauga Imagine the shock of getting the final over $500 bill. Why wasn’t I give a quote or something along, “This would also cost you this much and much in the future if the bin get drop off at your Mississauga address”. Now that my stuffs are in the bin, it’s no difference of having a knife again my neck forcing me. If I have knew from the beginning the cost breakdown. I would have to look at my choices again. When I call the person who sent me the bill (Matt), yeah I get the frustration because he isn’t a sale rep. But the, you should ask for the estimate this and that. Then what is the point of my conversation at the beginning with the sale rep? Should I hold their hands and ask for every single details even though I have told them that it would go to Mississauga. I didn’t even know the storage fees, that I have to search and ask them myself. I get the distance. But I don’t understand how it makes sense the cost at all. Empty or loaded at the beginning is the same price. Then how is it empty or loaded the second time is 3X the price? Even with the distance.