Customer Reviews

Welcome to the BigSteelBox Reviews page! This is a new feature of our site that allows customers to provide us with direct feedback. Because this is new, it will take time for us to accumulate reviews, so in the meantime we invite you to visit our Testimonials page to find out what our customers have said about us.

Until we have enough reviews on our site to provide you with a broad enough perspective, you can also look us up on Google or Yelp. If you're a customer, and you would like to leave a review about your experience with BigSteelBox, we encourage you to do it here. We believe in complete transparency in our business, so we love the idea of customers being able to leave a review directly on our website.

4.2/5
Based on 5 Reviews
5/5 |

Great Service

We've used BigSteelBox a couple of times now and found the local branch to be very professional and have excellent on time service. Their rates are competitive and we would highly recommend them. When your adult kids move back home....give them a call.

Response from BigSteelBox

Thanks for the great review Marc! We look forward to serving you again in the future!
5/5 |

Fantastic Customer Service!!!

I want to thank & commend Lianne who ensured all our dates & times were scheduled seamlessly & who patiently explained the process. I was so impressed with Joe, who delivered & picked up our BSB...he was meticulous the way he raised & lowered it and was so reassuring about how he would be very careful with it. Joe talked about the company as if it was his - there's a lot of pride in these 2 employee's work. Thank you, BSB - you don't see that kind of customer service much these days!

Response from BigSteelBox

Thank you for the great review Wendie! We're so glad you had a great experience.
5/5 |

Outstanding!

Hello, I recently moved a house from North Vancouver to Penticton. Big steel box made a big move manageable. From box delivery, time to pack up, transport and then end delivery my experience was amazing and affordable....Thank you!

Response from BigSteelBox

We're so glad to hear your move from Vancouver to Penticton went well Selena! Thanks for choosing BigSteelBox for your moving needs.
1/5 |

Continued misuse of credit card and billing errors

I bought a box outright and paid in full to have it delivered. I did not authorize storage at end point and did not authorize continued use of my credit card but I continue to be billed for storage and the box has yet to be delivered to its end point. I received an apology but I still continued to be billed on my credit card which they promised they would not do.

Response from BigSteelBox

Hi Linda. We sincerely apologize for the billing error that occurred on your account. We’re happy we had a chance to discuss it with you and that we were able to sort it out and refund the incorrect charge. Thank you for your patience and for trusting us with your moving and storage needs.
5/5 |

A reassuring & uncomplicated moving experience.

We found that the people at & with Big Steel Box to be extremely helpful & accommodating. We planned on storing our things for a month or 2. It turned out to be 7 months, with a bad job market.
All in all everyone there from talking to a rep on the phone all the way to the drivers dropping off & picking up the container. They were all very personable & knowledgeable. We have & will without question recommend Big Steel Box to any & everyone. Thank-you everyone at Big Steel Box, you made things a lot less stressful.

Response from BigSteelBox

Thank you for the nice review Debra and Rob! It was our pleasure to help with your storage needs.

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“BigSteelBox made my move so easy! The service I received from the Store Staff and Drivers went above and beyond my expectations. I would definitely move with BigSteelBox again.”

-Ross, BigSteelBox Customer