Customer Reviews

Welcome to the BigSteelBox Reviews page! This is a new feature of our site that allows customers to provide us with direct feedback. Because this is new, it will take time for us to accumulate reviews, so in the meantime we invite you to visit our Testimonials page to find out what our customers have said about us.

Until we have enough reviews on our site to provide you with a broad enough perspective, you can also look us up on Google or Yelp. If you're a customer, and you would like to leave a review about your experience with BigSteelBox, we encourage you to do it here. We believe in complete transparency in our business, so we love the idea of customers being able to leave a review directly on our website.

4.7/5
Based on 15 Reviews
5/5 |

Great Service

We've used BigSteelBox a couple of times now and found the local branch to be very professional and have excellent on time service. Their rates are competitive and we would highly recommend them. When your adult kids move back home....give them a call.

Response from BigSteelBox

Thanks for the great review Marc! We look forward to serving you again in the future!
5/5 |

Fantastic Customer Service!!!

I want to thank & commend Lianne who ensured all our dates & times were scheduled seamlessly & who patiently explained the process. I was so impressed with Joe, who delivered & picked up our BSB...he was meticulous the way he raised & lowered it and was so reassuring about how he would be very careful with it. Joe talked about the company as if it was his - there's a lot of pride in these 2 employee's work. Thank you, BSB - you don't see that kind of customer service much these days!

Response from BigSteelBox

Thank you for the great review Wendie! We're so glad you had a great experience.
5/5 |

Outstanding!

Hello, I recently moved a house from North Vancouver to Penticton. Big steel box made a big move manageable. From box delivery, time to pack up, transport and then end delivery my experience was amazing and affordable....Thank you!

Response from BigSteelBox

We're so glad to hear your move from Vancouver to Penticton went well Selena! Thanks for choosing BigSteelBox for your moving needs.
1/5 |

Continued misuse of credit card and billing errors

I bought a box outright and paid in full to have it delivered. I did not authorize storage at end point and did not authorize continued use of my credit card but I continue to be billed for storage and the box has yet to be delivered to its end point. I received an apology but I still continued to be billed on my credit card which they promised they would not do.

Response from BigSteelBox

Hi Linda. We sincerely apologize for the billing error that occurred on your account. We’re happy we had a chance to discuss it with you and that we were able to sort it out and refund the incorrect charge. Thank you for your patience and for trusting us with your moving and storage needs.
5/5 |

A reassuring & uncomplicated moving experience.

We found that the people at & with Big Steel Box to be extremely helpful & accommodating. We planned on storing our things for a month or 2. It turned out to be 7 months, with a bad job market.
All in all everyone there from talking to a rep on the phone all the way to the drivers dropping off & picking up the container. They were all very personable & knowledgeable. We have & will without question recommend Big Steel Box to any & everyone. Thank-you everyone at Big Steel Box, you made things a lot less stressful.

Response from BigSteelBox

Thank you for the nice review Debra and Rob! It was our pleasure to help with your storage needs.
5/5 |

Convenient

So convenient. Pack and right away store in the box.pack it at your leisure. Drop of at property and unpack at your leisure. Best way to move ever.

Response from BigSteelBox

Thanks Bridget! So glad to hear your move went well.
5/5 |

Way better than a truck!

The box is so easy to lock and kept things dry and secure. Nice to move stuff at your convenience moving out and in. Highly recommend moving this way to anyone. These boxes are far and above better than others i have seen.

Response from BigSteelBox

Hi Dave. Thanks for the nice review! We think our Boxes are pretty great too : )
5/5 |

Excellent Service and Support

I would highly recommend BigSteelBox - I will definitely use their services again in the future.

Response from BigSteelBox

Thanks Christopher!
5/5 |

was awesome

was awesome.. everyone super friendly..was easy and i have already passed great >thumbs up> to my friends... thx again

Response from BigSteelBox

Thanks for the review, Tracey!
5/5 |

Amazing service

The staff at Big Steel Box are friendly and extremely accomadating. When I was unsure what size box I would need they offered to leave both out on the lot for me to decide when I arrived after hours at their location. I would reccomend their services to anybody!

Response from BigSteelBox

Thanks for choosing BigSteelBox Amy!
5/5 |

Excellent Service

I would like thank the folks who helped us with our move from our previous home to our brand new home. With construction dates being a bit challenging, BigSteelBox accommodated us to the max!! Also big thank you to Allan who transported our box with such precision, professionalism and courtesy. I was so comforted by Allan's approach to handling our contents and was so pleased he was the one to start and finish our move!!

Response from BigSteelBox

Hi Patricia. Thanks so much for sharing your moving experience! And thank you for trusting BigSteelBox with your moving and storage needs.
5/5 |

Awesome Service!!!

These guys were so helpful to our gym, they worked wonders to help us with our storage needs!

Response from BigSteelBox

Great to hear Michelle! Thanks for choosing BigSteelBox for your business's storage needs.
5/5 |

Excellent!

We moved from Ontario to British Columbia last month and the Big Steel Box service at both ends was super!!! Thank you!!!

Response from BigSteelBox

So glad to hear your long distance move went well Sara! Thanks for choosing BigSteelBox :)
5/5 |

Great Job

Big Steel Box was an amazing company to coordinate and work with during a very stressful time and move for myself and my kids. Very professional and accommodating to my needs! Thanks everyone for coming together and helping me out!

Response from BigSteelBox

Thanks so much for sharing your experience Tara! Great to hear your move went well, and glad we could make it a little easier for you and your family :)
5/5 |

Gave me flexibility

Excellent experience with Big Steel Box. Using their big steel box to move provineces gave me the flexibility I needed to pack, move, keep in box and unpack when I had time. Gone are the days of artificial deadlines to move out/ move in. Thanks guys!

Response from BigSteelBox

Thanks for trusting us with your long distance move, Davin! We're glad we were able to make it easier for you.

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“BigSteelBox made my move so easy! The service I received from the Store Staff and Drivers went above and beyond my expectations. I would definitely move with BigSteelBox again.”

-Ross, BigSteelBox Customer