Frequently Asked Questions about BigSteelBox Moving and Storage Products and Services

Questions about Ordering A BigSteelBox

How do I find and contact my nearest BigSteelBox location?
What size moving container will I need and how many packing boxes will I need?
What if I don’t know what size BigSteelBox I need?
How do I rent a storage unit?
Can I order a moving or storage container online?
What is your rental cancellation policy?
How do I buy a shipping container?

Questions about Storage Container Delivery

How soon can my storage unit be delivered?
Do I have to be present for the delivery of my storage unit?
How do I arrange for delivery?
How will you deliver my storage container?
What if I don’t have room at my location for a BigSteelBox to be delivered?

Questions about Modifying a Shipping Container

Can I get shelving in my storage container?
What other kinds of modifications can I get on my storage container?
How much do shipping container modifications cost?

Questions about BigSteelBox Products & Service

What makes BigSteelBoxes better than other brands?
How secure are BigSteelBox storage containers?
What kind of service can I expect from BigSteelBox?


How do I find and contact my nearest BigSteelBox location?
Call toll-free at 1-800-373-1187 to be automatically connected to the BigSteelBox location nearest you, or to an agent in our Contact Center who is responsible for your area. Or, visit our Locations page to find the direct phone number to your closest BigSteelBox Store.
 

What size moving container will I need and how many packing boxes will I need?
There are a lot of variables, but in most cases you can move the contents (excluding appliances) of a 2 to 3 bedroom home in one 20’ BigSteelBox. Homes with more than 3 bedrooms will usually require an additional 10’ or 20’ container. Learn more about what size BigSteelBox you will need.
 

What if I don’t know what size BigSteelBox I need?
Our qualified Storage Consultants know what questions to ask to help determine your best moving or storage solution. We will ask you about what you need to store or move, how long you will need storage, and what options you may need. The more information you can provide, the better we can help you! Here's more information on moving container sizes.
 

How do I rent a storage unit?
First, give us a call at 1-800-373-1187 or submit your request for a quote online. If you request your quote online, you will receive a follow up call or email from a Storage Consultant, usually within 1 business day. To begin the rental process, you will need a valid Visa or Mastercard and you will need to fill out a rental agreement. Once this is done, we can usually deliver your BigSteelBox within 24 hours.
 

Can I order a moving or storage container online?
We're hoping to give customers the ability to reserve and pay for their BigSteelBox online soon. Until then, just fill out our Get a Quote form on the right side of this page and a BigSteelBox storage consultant will contact you (usually within 24 hours or less) to finalize your order and arrange for delivery.
 

What is your rental cancellation policy?
If your plans change and you no longer need to rent a moving or storage container, it is free to cancel your order. Just contact your BigSteelBox Store as soon as possible to make this change.
 

How do I buy a shipping container?
BigSteelBox sells new and used shipping containers. You can pay by Visa or Mastercard or by pre-paid cheque. Our availability of shipping containers for sale varies based on location, so contact the BigSteelBox Store nearest you to find out what we have available for sale. You can call and order by phone or you can come down to your nearest BigSteelBox store to pick out your container and make arrangements for delivery.
 

Questions about Storage Container Delivery

How soon can my storage unit be delivered?
Delivery time depends on a variety of factors, which include our availability of storage containers and delivery vehicles, the distance from our store to the delivery location, the number of storage containers you need, and the kind of accessories you may require. For most customers, we can arrange to have your BigSteelBox delivered within 24 business hours of your order being finalized.
 

Do I have to be present for the delivery of my storage unit?
We would prefer that you or a designated contact person be present the first time we deliver your BigSteelBox. However, if this is not possible, talk to your storage consultant about other arrangements. We would require a detailed explanation of placement or markers to make sure the Box is placed in the desired location.


How do I arrange for delivery?
Your storage consultant will contact you to set up a delivery time that works for you. We will ask you questions about how you want the container to be placed on your property, what door direction you prefer, if the area is paved or not, if there are overhead wires or shrubbery, and any other pertinent information. 


How will you deliver my storage container?
Most BigSteelBox Stores have delivery trucks onsite, ready to transport your storage container. We'll need at least 70 feet of space in a direct line to place a 20' container on your property. This includes the length of the Box, the length of the deck that extends backwards and the length of the truck. Learn more about how we deliver a BigSteelBox a take a look through our videos will get a good idea of what to expect from our trucks.


What if I don’t have room at my location for a BigSteelBox to be delivered?
No problem. Our delivery trucks need at least 70 feet of space in a direct line to place a 20' container on your property, or 60 feet in a direct line to place a 10’ container. But, we realize that not all our customers can accommodate that. If your property does not have room for a Box to be delivered, we can still help meet your storage needs. You can bring your things to your BigSteelBox Store to load the container. Just give your Store as least 24 hours notice to arrange to have a new container brought to the loading area for you. You can then pack your Box while at our Store, and we’ll keep it for you in our yard. If you need to access it again, just give your Store 24 hours notice before you arrive. We will store your Box for as long as you need us too, and if you ever move to a new home that has enough room to place a container, we will be happy to deliver it to you. Please note, we charge a small storage and handling fee to keep your container at a BigSteelBox yard, which our Storage Consultants will explain during the quoting process.
 

Questions about Modifying a Shipping Container

Can I get shelving in my storage container?
Yes! Shelving is one of our most popular accessories. We can install shelving brackets on one, two or three sides of your BigSteelBox. Please note: Because we cannot anticipate the weight or size of what you will be storing on shelves, we leave it to you to provide the actual shelves, but most customers use 2" X 10' wooded boards for their shelving. Watch a video about installing shelves in a BigSteelBox.
 

What other kinds of modifications can I get on my storage container?
BigSteelBox can perform virtually any modification on any of our units – just ask!
 

How much do shipping container modifications cost?
The cost to modify a shipping container depends on what you want done. We can add a door or a window, or we can turn your container into an office or mobile lab! Visit the BigSteelBox Structures website to learn more about the range of products we offer or call 1-877-373-1187 to talk to a modular building specialist.
 

Questions about BigSteelBox Products & Service

What makes BigSteelBoxes better than other brands?
At BigSteelBox, we focus on the quality of the product, our responsiveness and reliability. For example, BigSteelBoxes are ISO certified, meaning they’re ship worthy and stronger than many other types of mobile storage containers. Weather proofing is also an important consideration and all of our doors include heavy duty rubber gaskets on both sides (inside and out) of the doors for an extra tight seal. It’s also important to us that a BigSteelBox is clean and in good condition. Learn more about the Security Features of a BigSteelBox.
 

Customer service is the other thing that sets BigSteelBox apart from our competitors. We understand that our customers are real people with busy lives. By listening to them and understanding their needs we strive to deliver the right solution. Check out our Competitor Comparison for more information.
 

How secure are BigSteelBox storage containers?
BigSteelBox storage containers are wind and water tight to protect your valuables from the elements. BigSteelBoxes are made of heavy 8-gauge steel, and have extra-strong cross members and corner posts, which further deter thieves from breaking and entering. In addition, our new storage containers are fitted with our special lock box system that protects your padlock from bolt cutters. We also offer the puck lock system for used Boxes that do not have a lock box, which can be viewed at our stores. Learn more about BigSteelBox Security Features and Accessories.
 

What kind of service can I expect from BigSteelBox?
We pride ourselves on providing quality products and responsive, reliable and friendly customer service at the best possible cost. We enjoy the challenge of satisfying your special requests, whether it’s fast turnaround time, complex modification, or anything else! Call us today to see how we can meet your moving or storage needs: 1-800-373-1187.

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“If I ever needed to have something put into storage again, I would definitely choose BigSteelBox. I had my things in storage for 13 months and never once worried about the safety of my stuff. ”

-Gwen, BigSteelBox Customer